Overview:
If your payment fails, don’t worry! Here’s how to troubleshoot and resolve the issue.
Step 1: Identify the Issue
Common reasons for payment failure include:
- Expired credit card.
- Insufficient funds.
- Payment gateway errors.
Step 2: Update Your Payment Method
- Log in to https://billing.onedotdigital.co/.
- Go to Billing > Payment Methods.
- Add or update your payment details.
Step 3: Retry the Payment
- Return to the unpaid invoice in the Billing > My Invoices section.
- Click Pay Now and complete the payment.
Step 4: Contact Support if Needed
If the issue persists, reach out to our support team. Provide the following details for quicker assistance:
- Invoice number.
- Error message (if any).
